Scenario / 01
New order
Data is validated, the order gets an ID, and systems receive agreed events.
1Cart2Check3Order4Reserve
Commercial processes Online stores where an order moves through CMS, payment, warehouse, and delivery
Orders move through payment, warehouse, and delivery without handoffs
We connect order stages into one route where each system gets the right event, and disputed stock, payments, or addresses cannot slip through unnoticed.
01Order
02Payment
03Warehouse
04Delivery
OutputLive status to customer
Each external status is confirmed by the matching system.
Practical outcome
Order events stay in sync, customers get live status, and disputed cases stay visible to the team
Problem
Statuses diverge, stock and payments are checked by hand, and customers cannot see order state
Primary route
order → payment confirm → warehouse reserve → delivery → customer status
Engagement trigger
Where orders stall between systems
Order and exception volume grew, and manual switching started delaying fulfillment
- 01Orders are copied between windows by hand
- 02Store and warehouse statuses diverge
- 03Customers chase progress themselves
- 04Payment or stock errors are noticed too late
Working scenarios
Order and exception routes
Demonstration routes, not client results. Exact logic depends on your rules, data, and systems.
Scenario / 02
Payment confirmation
The webhook is verified, a repeat event creates no duplicate, and status updates once.
1Payment2Webhook3Check4Status
Scenario / 03
Stock problem
The route stops, available options are gathered, and an owner task is created.
1Mismatch2Stop3Options4Decision
A good fit for
Which order stages we connect
Online stores where an order moves through CMS, payment, warehouse, and delivery
Order intake
Contact, cart, address, and required-field checks before the operation is created.
Payment and stock
Payment-provider confirmations and availability checks under an agreed rule.
Customer statuses
Event-driven alerts for confirm, pick, ship, and problem states.
How we launch
From a real process to a working loop
Tools are chosen after we verify inputs, exceptions, and the success criterion.
- 01
We map the order
Systems, statuses, sources of truth, and required events from cart to completion.
- 02
We define exceptions
Non-payment, partial stock, cancel, return, and service outage.
- 03
We connect the loop
Site, payments, warehouse, delivery, and notification channels via available APIs.
- 04
We protect operations
Idempotency, webhook signatures, queues, and status reconciliation.
- 05
We launch in stages
Observe and reconcile first, then enable automatic actions one route at a time.
Solution scope
Store loop from payment to status
- Order lifecycle map
- Site and service integrations
- Payment and retry handling
- Statuses and notifications
- Problem-order monitoring
Data and systems in the loopStore CMSYooKassaMoySkladDelivery servicesTelegramREST API
Fit / boundaries
What must not go unchecked
Returns, disputed payments, and stock mismatches need separate rules and control
01Capability depends on store, warehouse, payment, and delivery APIs
02Financial events are verified against provider data, not customer messages
03Returns and disputes need separate agreed rules
Do we need to change the store platform?+
Not necessarily. We review available APIs and webhooks first, then decide if a reliable route fits the current stack.
Can payment and delivery be connected?+
Yes when providers expose official interfaces. Payments require signature and repeat-notification checks.
How do you avoid double order creation?+
Stable IDs, idempotent operations, and a record of processed inbound events.
What if stock mismatches?+
Do not continue the standard route: log the mismatch, stop reserve, and give the owner available options.
Can statuses go to Telegram?+
Yes. Messages must fire from a confirmed event and include only allowed data.
First step
Map the order route
We'll map inputs, exceptions, and constraints. You leave with a priority scenario and a next step — no obligation to start a project.
Map the order routeService: E-commerce